Shipping and delivery times
At ELLEBOGEN we always seek the total satisfaction of our customers, and as we know that the cost of shipping can be an inconvenience, we have a shipping policy perfect for you.
- 1. The number of packages matches the number indicated on the packing slip. If the number of packages does not match, write it down on the delivery note before signing.
- 2. The packaging has no signs of deformation or shock. If any indication, please indicate it on the delivery note (It is sufficient to indicate “Damaged Bulk” or “Deteriorated Packaging”).
Península, Ceuta and Melilla
Orders placed for these shipping areas, which are more than 100 euros we ship them free of charge.
Balearic Islands
Orders placed for these shipping areas, which are greater than 125 euros, are shipped free of charge.
Canary Islands
We ship throughout Spain. The carrier will contact you to pay the amounts corresponding to customs clearance and taxes (IGIC/IPSI) to the delivery of the order. All this following current legislation. Contact us to find out more.
The shipping cost to these areas will be marked by the total weight of the order. You will be able to simulate the expenses in the cart summary and of course before the payment of your purchase.
Rest of the countries
Now we offer international shipping to almost every country in the world. It doesn’t matter where you are anymore – we will find you! To find out delivery times and the exact cost of shipping to your location, simply add the items you like to the shopping cart. In the cart, you can easily check the shipping details and associated costs before completing your purchase.
If at the time of delivery you are not at home, the carrier will leave you a notice and contact you so that you can arrange a new delivery date. When the carrier is going to deliver your goods to you, before signing the packing slip, check that:
Delivery times
ELLEBOGEN guarantees the shipment in 7 working hours of all products in which “In Stock” deadline appears and provided that orders are placed before 14:30 hours from Monday to Friday.
- In the case of payment by credit or debit card, the period will start counting immediately.
- The delivery time of the products listed with the text “In Stock” will be between 2 and 7 working days.
In case of any incident, the ELLEBOGEN team undertakes to process it within a maximum period of 48 working hours. You can contact us via email at online@ellebogen.com
