Shipping and delivery times
At ELLEBOGEN we always seek the total satisfaction of our customers, and as we know that the cost of shipping can be an inconvenience, we have a shipping policy perfect for you. In addition, we work with leading carriers such as DHL, SEUR, Azkar and Correos Express to ensure that the committed delivery deadline is met.
- 1. The number of packages matches the number indicated on the packing slip. If the number of packages does not match, write it down on the delivery note before signing.
- 2. The packaging has no signs of deformation or shock. If any indication, please indicate it on the delivery note (It is sufficient to indicate “Damaged Bulk” or “Deteriorated Packaging”).
Península, Ceuta and Melilla
Orders placed for these shipping areas, which are more than 100 euros we ship them free of charge. If they do not reach this amount, we only charge 5.23 euros+VAT for the shipment.
Balearic Islands
Orders placed for these shipping areas, which are greater than 125 euros, are shipped free of charge. If they do not reach this amount, we only charge 7.95 euros+VAT for the shipment.
Canary Islands
We ship throughout Spain. The carrier will contact you to pay the amounts corresponding to customs clearance and taxes (IGIC/IPSI) to the delivery of the order. All this following current legislation. Contact us to find out more.
The shipping cost to these areas will be marked by the total weight of the order. You will be able to simulate the expenses in the cart summary and of course before the payment of your purchase.
Rest of the countries
At the moment Ellebogen,works only in Spain. We are working to open up new markets, so we will soon be opening up online sales to other countries.
If at the time of delivery you are not at home, the carrier will leave you a notice and contact you so that you can arrange a new delivery date. When the carrier is going to deliver your goods to you, before signing the packing slip, check that:
Delivery times
ELLEBOGEN guarantees the shipment in 7 working hours of all products in which “In Stock” deadline appears and provided that orders are placed before 14:30 hours from Monday to Friday.
- In the case of payment by credit or debit card, the period will start counting immediately.
- The delivery time of the products listed with the text “In Stock” will be between 2 and 7 working days.
In case of any incident, the ELLEBOGEN team undertakes to process it within a maximum period of 48 working hours. You can contact us via email at online@ellebogen.com
