Privacy Policy

ELLEBOGEN S.L. guarantees to the users of the website that it complies with the EU General Data Protection Regulation (GDPR) 2016/679, and that it has established the security measures required by the laws and regulations aimed at preserving the secrecy, confidentiality and integrity in the processing of their personal data.

Such personal data will be used in the manner and with the limitations and rights granted by the protection of personal data.

The purpose of the collection and processing of the personal data requested is to provide administrative and commercial attention to the user. ELLEBOGEN S.L. undertakes to keep the maximum reserve, secrecy and confidentiality of the personal data it has at its disposal. You have the right to obtain confirmation as to whether ELLEBOGEN S.L. is processing your personal data, therefore you have the right to access your personal data, rectify any inaccurate data or request its deletion when the data is no longer necessary for the purposes for which it was collected.

We invite you to read the data protection, privacy and legal notice to understand in detail how we treat your personal data and the rights you have in relation to it.

If you have any questions about ELLEBOGEN S.L.’s privacy policy or data protection, please contact our data protection officer or our customer service department.

Data Controller

1. Identity: ELLEBOGEN S.L. (ellebogen.com)
2. Company address: AVENIDA DE TOLOSA 3 8B, 20018, DONOSTIA-SAN SEBASTIAN, Gipuzkoa, (Spain), (CIF: B01914431)
3. Email: online@ellebogen.com
4. Telephone: +34 843 740 143

Purpose

The purpose of data processing corresponds to each of the processing activities carried out by ELLEBOGEN S.L. through the website. For this purpose we collect the following data

1. Identifying data (for example, your contact details)
2. Data on purchases, orders, returns, etc. (we do not store your card)
3. Connection, geolocation and navigation data (when you interact with us from your mobile phone, for example)
4. Commercial information (e.g. your contact details).
5. Commercial information (e.g. if you are subscribed to our newsletter)
6. Commercial information (e.g. if you are subscribed to our newsletter)
7. Facts about your likes and dislikes
8. Questions about the service or products you have received (your experience helps us to improve)

When we ask you to fill in your personal data to give you access to some functionality or service of the platform, we will mark some fields as mandatory, as they are data that we need to provide you with the service or give you access to the functionality in question. Please note that if you choose not to provide us with these data, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities. The main purposes for which this data is collected are:

1. To deal with your calls, emails or queries
2. To manage your registration on the platform in order to manage and deliver orders, process returns, etc.
3. Request your feedback on the service received or products purchased.
4. Send communications about the service received or products purchased.
5. Send communications about new products or offers of interest.
6. To be kept up to date on the status of products, stock, price, lead time.
7. Improve and personalise the experience with you through data analytics.
8. Prevent and fight against fraud.

Legitimation

The processing of your data is carried out in order to comply with legal obligations on the part of ELLEBOGEN S.L. and depends on the purpose for which the data is processed. In the event that this purpose requires your consent it will be shown with a clear affirmative action.

Data retention

The personal data provided will be kept for the time necessary to fulfil the purpose for which they are collected and to determine any possible liabilities that may arise from the purpose, in addition to the periods established in the archives and documentation regulations.

Data communication

In order to fulfil the purposes indicated in this Privacy Policy, it is necessary for us to give access to third parties who provide us with support in the services we offer you.

1. Financial entities
2. Fraud detection and prevention entities
3. Fraud detection and prevention entities
4. Providers of technological services
5. Suppliers of technological services
6. Service providers

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1. 1. Logistics, transport and delivery service providers and partners
   2. Suppliers and partners of logistics, transport and delivery services

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1. 1. Service providers related to customer care
   2. Service providers related to customer care

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1. Suppliers and partners of services related to marketing and advertising.
2. Suppliers and partners of services related to marketing and advertising.

Rights of data subjects

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We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

1. Request access to the data we hold about you. If you are a registered user of the platform, you can also consult this information in the section corresponding to your customer area
2. .
3. Ask us to rectify the data we already have
4. .
5. To ask us to delete your data insofar as they are no longer necessary for the purpose for which we need to process them as we have informed you above, or insofar as we no longer have the legitimacy to do so
6. .
7. Ask us to restrict the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or to keep it longer than necessary when you may need it
8. .
9. Ask us for the portability of your data. In other words, you can ask us to make your personal data available in a structured, standard, machine-readable format.
10. Oppose the processing
11. .

You can exercise these rights by writing to us by e-mail to info@ellebogen.com or by post to ELLEBOGEN SL, AVENIDA DE TOLOSA 3 8B, 20018, DONOSTIA-SAN SEBASTIAN, Gipuzkoa, (Spain), indicating the reason for your request and the right you wish to exercise, enclosing a photocopy of any valid official document proving your identity.

We also inform you that you have the right to file a complaint with the data protection authorities (Spanish Data Protection Agency).

Cookie policy

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